- Milton Keynes, UK
- 01908 030097
- 07399 763922
- hello@thesprucegroup.co.uk
- Milton Keynes, UK
- 01908 030097
- 07399 763922
- Milton Keynes, UK
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Privacy Policy
The Spruce Group Limited (trading as Spruce.) Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Telephone: 01908 123456
Email: admin@thesprucegroup.co.uk
Our contact details
Telephone: 01908 123456
Email: admin@thesprucegroup.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information
Health and safety information
Account information
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
Identification documents Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We also collect or use the following information for the operation of customer accounts and guarantees:
Health information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Identification documents
Financial transaction information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information
Health and safety information
Account information
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
Identification documents Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We also collect or use the following information for the operation of customer accounts and guarantees:
Health information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Identification documents
Financial transaction information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legitimate interest:
By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legitimate interest: By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers. Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent
Contract
Legitimate interest: By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legal obligation
Where we getting personal information from?
People directly
Previous employers
Consent
Contract
Legitimate interest:
By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legitimate interest: By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers. Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent
Contract
Legitimate interest: By collecting certain information we can use this information to develop and improve our service offering and to tailor promotional offers and rates to customers.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legal obligation
Where we getting personal information from?
People directly
Previous employers
How long we keep information
Who we share information with
Other organisations
Relevant regulatory authorities
Professional consultants Organisations
we’re legally obliged with Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK,
for example our cloud-based system data servers are based in the US. When doing so, we comply with the UK GDPR,
making sure appropriate safeguards are in place.
Please contact us for more information.
Other organisations
Relevant regulatory authorities
Professional consultants Organisations
we’re legally obliged with Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK,
for example our cloud-based system data servers are based in the US. When doing so, we comply with the UK GDPR,
making sure appropriate safeguards are in place.
Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate.
You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate.
You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Last updated: 30 April 2024
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Last updated: 30 April 2024