Spruce Home Concierge Service

Questions About Spruce

We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, window cleaning, and post-construction cleaning.
We are happy to accommodate special requests. Please inform us of any specific gardening needs or areas that require extra attention when you book your service.
This all depends on the job that needs to be done but generally our providers will provide their own equipment.
No, you do not need to be home. You can provide us with access instructions. Our gardeners are trustworthy and professional.
We offer a variety of gardening services, including lawn care, landscaping, garden maintenance, planting, pruning, weed control, gutter clearance, jet washing and seasonal clean-ups.
Yes, we offer recurring housekeeping services on a daily basis, weekly, fortnightly, or monthly basis. You can choose the frequency that best suits your needs.
We value your feedback! You can provide feedback directly through our website, via email, or by calling our office. Your input helps us improve our services.
Booking a Spruce service is easy! You can schedule an appointment online through our website, call us directly, or email us with your preferred date and time.
No, you do not need to be home during the job. If you prefer, you can provide us with access instructions or a key. Our providers are trustworthy and professional.
For our standard service we use whatever products the client provides and for our ultimate experience we provide the products all of which are eco friendly and sustainable.
Your satisfaction is our top priority. If you are not happy with the service, please contact us within 24 hours, and we will discuss with you the best solution to rectify any issues.
We understand that plans can change. Please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment to avoid a cancellation fee.
Yes, all our providers undergo thorough background checks and rigorous training to ensure they meet our high standards of professionalism and trustworthiness.
Yes, we strive to send the same provider to your home or business each time for consistency and familiarity. If your regular provider is unavailable, we will notify you in advance and send a qualified substitute if you wish to still go ahead with that visit.
The duration of the cleaning service depends on the size and condition of the property. We recommend that a one bedroom home with one bathroom is a two hour job and we add thirty minutes on for every extra bedroom or bathroom.
Absolutely! Our providers are trained to work around pets and ensure their safety and comfort. If you have any special instructions regarding your pets, please let us know.
Absolutely! We are happy to accommodate your specific requests. Please provide us with a list of tasks or areas that need special attention when you book your service.

While we cannot guarantee the availability of a specific cleaner for every appointment, we will do our best to accommodate your request whenever possible.

Pricing & Insurance

Yes, all our providers are fully insured for your peace of mind. We take the safety and security of your property very seriously.
We accept payments via all major credit/debit cards. Payment is reserved from your account on the morning of the job and typically collected the day day after the service is completed.